Jim McCann is a highly successful entrepreneur whose vision and energy have helped grow 1-800-FLOWERS.COM, the company he founded in 1976, into the world’s leading florist and gift company. Jim’s focus on customer relationships and his willingness to embrace new technologies and business channels helped change the way flowers and other gifts are marketed for birthdays, anniversaries, holidays and special occasions. Jim recognized early on the enormous potential in providing on-the-go consumers with the ability to express themselves and connect with the important people in their lives through top quality floral gifts combined with exemplary, personal service. Jim has also consistently managed to stay ahead of the curve in multi-channel retailing by embracing new technologies, such as 800 phone numbers and the Internet, often long before other retailers recognized the opportunities that these developments would provide both for business and consumers.
In addition to being the first company to have its 800-telephone number as its name – a marketing insight that helped solidify the brand in consumer’s minds – Jim was a pioneer in online retailing – seizing the enormous reach of the Internet as early as 1991. Utilizing thorough knowledge of his customer base and market, Jim focused on expanding brand name awareness and instilling a sense of trust and convenience. Jim’s strategy for growth includes an effective combination of birthing new businesses and making acquisitions of businesses and brands that resonate with customers as great sources for exceptional gifts. One such new business is the BloomNet® wire service which provides retail florists with diverse resources such as website hosting, a comprehensive technology platform for retail store management and the industry’s first and only online digital floral directory.
On the acquisition front, Jim has expanded his company’s gift offerings, and become a leading player in the Gourmet Food and Gift Baskets business, by acquiring such iconic brands as: Fannie May®, makers of gourmet chocolate and other confections; Cheryl&Co.®, creators of individually-wrapped fresh baked cookies, brownies and cakes; and The Popcorn Factory®, which offers gourmet popcorn and other snacks in exclusively designed collectible tins.
Jim attributes much of his success to the lessons he learned in his first career, in the social services. At St. John’s Home for Boys in Rockaway, New York, Jim recalls, he helped underprivileged youths learn how to overcome the many challenges of their environment. His experiences greatly influenced his management style and prepared him to lead 1-800-FLOWERS.COM toward becoming one of the world’s most successful multi-channel retailers. Jim is a published author and award winning public speaker as well as a frequent guest on radio and television programs nationwide. In addition to serving as Chairman of the Board of Directors for 1-800-FLOWERS.COM, Jim is a member of the Board of Directors of Willis Group Holdings Limited and Gruppo Lottomatica.
- Multi Channel Merchant | 06/04/2015 How 1-800-Flowers Rode the Wave of Change
- NY Daily News | 05/19/2015 Hamill: 1-800-Flowers CEO hails teacher who dared him to ‘think outside the box’
- The Motley Fool | 02/02/2015 Why 1-800-Flowers.Com Inc. Stock Popped Today
- MarketWatch | 12/11/2014 1-800-FLOWERS.COM Founder and CEO Jim McCann Named a 1to1 Media 2014 Customer Champion
- Inc. | 03/26/2014 Leadership Secrets of the Walkabout CEO
- Forbes | 01/27/2014 Jim McCann: How He Turned 1-800-Flowers.com Into A Household Name